Measuring and Improving the Effectiveness of Wellness, Disease & Care Management Teams: A BCBS of Michigan Case Study
Learning Objectives
- Summarize why developing and measuring staff proficiency in MI is key to better program outcomes.
- Discover why most motivational interviewing (MI) training programs fail to deliver expected value.
- Detail a best practice approach for building staff proficiency in chronic care and MI.
- Describe how the validated Health Coaching Performance Assessment (HCPA) has been used to benchmark and improve performance.
- Summarize practical steps for addressing staff, operational and administrative barriers to program improvement.
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