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Measuring and Improving the Effectiveness of Wellness, Disease & Care Management Teams: A BCBS of Michigan Case Study

Measuring and Improving the Effectiveness of Wellness, Disease & Care Management Teams: A BCBS of Michigan Case Study

Learning Objectives

  • Summarize why developing and measuring staff proficiency in MI is key to better program outcomes.
  • Discover why most motivational interviewing (MI) training programs fail to deliver expected value.
  • Detail a best practice approach for building staff proficiency in chronic care and MI.
  • Describe how the validated Health Coaching Performance Assessment (HCPA) has been used to benchmark and improve performance.
  • Summarize practical steps for addressing staff, operational and administrative barriers to program improvement.

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