Measuring Health Coach Proficiency & Program Quality: An Interactive Case Study Using the HCPA
Learning Objectives
- Describe why measuring health coach proficiency and effectiveness is key to better program quality, productivity, engagement and impact
- Overview the design, development and validation of the HCPA
- Practice MI coding to better appreciate the requisite skill-set and role of an MI coder
- Summarize how the HCPA is being used by organizations to build effective health coaching teams and better customer value.
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Blake Andersen, PhD,
