Here is a list of our most frequently asked questions.

1. I forgot my password, how do I recover it?

2. Why is that I can login to the CCP eLearning program, but when I click on the links for the modules, nothing happens? (Pop-Up Blocker)

3. How long does it take to complete the exam? Is there a time limit for the exam?

4. What happens if I fail the exam?

5. What if I want to access the CCP eLearning program at home (or work)?

6. Do you offer any type of payment plans for individuals who need assistance with tuition payment?

7. I have a colleague who wants to check out the program, can I give them my username and password to use?

8. When do I receive my certificates?

9. When I was attempting to take the exam my internet browser keeps asking me "Do you want to allow this webpage to access your clipboard?" with yes or no options but if I click either of them nothing happens. What should I do?

10. My email address is expiring. How do I change it in the certification program so I can still receive messages and log in to the program?

11. Why didn't I receive my CCP and CE certificates after I passed the exam?

12. I cannot find the answer to my question in the Welcome to the CCP Program Module or in the FAQ list. Can you help?

[If you can not find the answer to your question on this page, click here for our support form]

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