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Your Patients Really Want to Change: Are You Listening?

Kriss Haren MA, MS, RHC-III

MI Health Coaching Faculty - HealthSciences Institute

Learning Objectives

  • Describe the pivotal role of change talk plays in delivering better customer results
  • Define how and when practitioners respond to sustain talk (ST) and change talk (CT)
  • Define key steps for validating sustain talk for better engagement
  • Define key steps for evoking change talk to facilitate behavior change

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