Are you proficient in MI health coaching? Has your work been evaluated by a credentialed specialist in MI, using a standardized, validated tool, and have you received personal feedback based on your performance? (Most research on MI proficiency suggests you are not if you have not). If you are a program leader, can you describe the specific health coaching, wellness, disease management or care management service that your organization provides to customers? Can you document that your staff routinely and consistently provide a best practice service like other health care providers? How do you measure and improve the readiness and effectiveness of your staff to deliver better clinical and cost outcomes to customers?
Today more employer and government purchasers, health plans and provider organizations are evaluating the effectiveness of wellness, disease management and care management programs. Yet, documenting or improving the effectiveness of these services is simply not possible if the services being delivered to patients or members are not well-defined or measured using a standardized tool.
More Information About HCPA
HealthSciences Institute’s new Health Coaching Performance Assessment® (HCPA) closes this gap. Unlike retrospective or legacy quality assurance approaches to improvement, the HCPA is designed to help program leaders measure and improve staff proficiency in approaches that have delivered better patient engagement, clinical and cost outcomes in over 300 clinical studies.
About the HCPA